At Living Proof, we want to help our customers solve their everyday beauty concerns. We're here to help.
Get in touch:
https://livingproof.freshdesk.com/support/tickets/new
Phone:
08448228930* / 01223 919492*
*Please note: Our phone line is chargeable, and prices may vary depending on your network provider.
Delivery charges
All orders are delivered by DPD.
UK Standard Delivery
UK Standard Delivery, £3.95. Free on orders over £40.
Please allow 3-5 working days for your order to arrive.
UK Next Day Delivery
UK Next Day, £5.95. Free on orders over £75.
Orders must be placed before 2pm, Mon-Fri to qualify for Next Day delivery. This excludes Bank Holidays.
UK Saturday & Sunday Delivery
Saturday & Sunday Delivery, £7.95.
Orders must be placed before 2pm, Mon-Fri to qualify for Saturday delivery and Sunday delivery. This excludes Bank Holidays.
We offer shipping to addresses within the United Kingdom, Northern Ireland and Scottish Highlands only.
Orders with standard shipping will be delivered within 3-5 days. (Not applicable for Northern Ireland).
Orders are processed and shipped on working days only (Monday through Friday, excluding bank holidays). If you wish to receive tracking details please email customercare@livingproof.co.uk
Due to the UK leaving the European Union, we have had to temporarily reduced the countries that we can deliver to. From this, we currently do not deliver to Jersey, Guernsey & Isle of Man. Please keep an eye out on the website for further updates as these are updated promptly when we receive new information. Thank you for your patience whilst we navigate this.
orders
You must contact customer service within 14 days of delivery date if there are discrepancies with your order.
If you are unsure if your order has processed we suggest checking your email, spam folder as well, and if no emails are in your inboxes please contact us before placing another order.
Once an order has been placed we are unable to cancel or edit the order. Before submitting any order please be sure to make sure all information is correct.
hours
Monday - Friday: 9:00am to 5:00pm
Saturday - Sunday: Closed
Please note our Customer Care team will be closed on bank holidays.
